dhon88 Privacy Policy

Introduction and Scope

dhon88 is an online betting and casino platform operated for players in Bangladesh. We place the highest importance on the privacy of our users and are committed to keeping your personal information secure.

This privacy policy explains what information we collect, how that information is used, who it may be shared with, and what rights you have over your information. By using dhon88's website, mobile platform, or any of our services, you are agreeing to the terms of this privacy policy.

This policy applies to all registered users, guest users, and anyone who uses any service provided by dhon88. We may update this policy from time to time, and you will be notified appropriately of any significant changes.

What Information We Collect

dhon88 may collect information about you in various ways. The categories of that information are described in detail below.

Purpose of Information Use

dhon88 uses the information collected for the following purposes. Each purpose is clearly defined and relates to improving the quality of service for you.

Service Operation and Account Management

We use your information to create, verify, and manage your account. This includes login verification, password recovery, and ensuring account security.

Financial Transaction Processing

Your information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. This information is also necessary for anti-money laundering and fraud detection purposes.

Identity Verification (KYC)

We carry out the necessary identity verification to ensure safe and responsible gaming. This helps prevent underage access and protects the platform from fraudulent activity.

Providing Customer Support

Our 24/7 live chat team uses your information to resolve complaints, answer questions, and provide technical support. This ensures quick and effective resolution of your issues.

Service Improvement and Personalization

By analyzing your usage patterns, we improve the platform experience and provide bonus offers and game recommendations based on your preferences.

Compliance With Legal Obligations

We may be required to retain and, where necessary, disclose your information in order to comply with applicable laws, regulatory guidelines, and court orders.

Information Sharing and Third Parties

dhon88 does not sell your personal information to any third party. However, information may be shared in the limited circumstances described below.

4.1 Service Provider Partners

We work with trusted third-party providers for payment processing, identity verification, fraud detection, and technical infrastructure support. These partners will only receive the information necessary for their designated tasks and are bound by strict confidentiality agreements.

4.2 Game Software Providers

Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, NetEnt, and Ezugi may view limited data for the purpose of verifying gameplay information and fair play assurance.

4.3 Legal Authorities

Information may be shared with relevant government and law enforcement agencies when required to comply with court orders, legal investigations, or anti-money laundering (AML) regulations.

4.4 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the relevant new entity. You will be notified in advance in such circumstances.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the dhon88 website. These help improve your browsing experience and ensure the functionality of our services.

Data Security Measures

dhon88 has adopted industry-standard technical and organizational measures to keep your personal information secure.

• SSL Encryption: All data transmissions on our site are secured with 256-bit SSL encryption, which prevents third-party interception while your information is in transit.
• Password Hashing: Your password is never stored in plain text; we use advanced cryptographic hashing algorithms.
• Access Controls: Only authorized staff can access your data, and all access is logged and monitored.
• Regular Security Audits: Our systems undergo regular security testing and we take immediate action to address any vulnerabilities found.
• Data Center Security: Our servers are housed in secure data centers where physical security measures are in effect around the clock.
• Two-Factor Authentication (2FA): Two-factor authentication is available to users for additional account protection.

In the event of a data breach, we will notify affected users as quickly as possible and take the necessary remedial action.

Data Retention Period

dhon88 retains your personal information only for as long as necessary. Retention periods differ depending on the type of information.

Active Account Information

All your account information, gaming history, and transaction records are retained for as long as your account remains active.

After Account Closure

Even after an account is closed, certain information may be retained for a defined period as required by law, in order to meet legal obligations, anti-money laundering regulations, and dispute resolution needs.

Marketing Information

If you request to opt out of marketing communications, your information will no longer be used for marketing purposes as soon as possible after that request is received.

Your Rights and Controls

You have several important rights over your personal information. dhon88 respects these rights and helps you exercise them.

To exercise these rights, contact our customer support team via live chat or by emailing [email protected]. We will respond to your request within a reasonable time of receiving it.

Protection of Minors

dhon88 strictly prohibits anyone under the age of 21 from using the platform. We do not intentionally collect any personal information from minors.

An age verification process is carried out at the time of registration and identity documents are checked in cases of suspicion. If a user registers with false information and this is subsequently proven, their account will be closed immediately and the relevant information will be deleted.

If you become aware that a minor has created an account on our platform, please notify us immediately at [email protected].

Policy Changes and Updates

dhon88 reserves the right to update this privacy policy from time to time. Changes may be prompted by legal updates, adoption of new technology, changes in business processes, or user feedback.

For significant changes, we will notify you at your registered email address and display a clear notice on the site. For minor changes, the "Last Updated" date at the top of the page will be revised.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. We therefore recommend visiting this page regularly.

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact the dhon88 customer support team.

Our support team is available in Bengali 7 days a week, 24 hours a day. You can get instant help via live chat or send a detailed message to [email protected].

We take all privacy-related requests and complaints seriously and are committed to resolving them as quickly as possible. dhon88's goal is to operate a safe, transparent, and user-friendly platform — where the protection of your information is always ensured.